Refund & Return Policy

Advantistry – Primebridge Digital s.r.o.

Last updated: Nov 26 2025

Overview

At Advantistry, we aim to provide products that support creativity, comfort, and modern living. If something is not right, we are here to help. This policy outlines your rights and our procedures in full accordance with EU consumer protection law.

1. Right of Withdrawal (14 Days)

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order—no justification needed.

To exercise the withdrawal, please email us at hello@advantistry.com with:

  • Order number

  • Your name

  • Items you wish to return

  • Reason for return (optional)

2. Return Conditions

To be eligible for a return:

  • The item should be in its original condition, with all parts/accessories.

  • You may inspect the product as you would in a physical store; however, signs of excessive use may reduce the refund amount.

  • Hygiene-related items (e.g., wearables) must be unused or cleaned according to hygiene standards.

3. Return Shipping Costs

  • Voluntary withdrawal (change of mind): Shipping costs are paid by the customer.

  • Defective, damaged, or incorrect items: Return shipping is free of charge.

This aligns with EU rules on consumer protection.

4. Return Address

As we work with multiple fulfillment partners, the correct return address may vary.

A return address located within the EU will be provided by our customer service team once your return request is confirmed.

⚠️ Do not send returns to the sender address on the parcel. Returned items sent without authorization may not be processed.

5. Refund Processing

Once the returned goods are received or once you provide valid proof of shipment, we will issue your refund within 14 days using the same payment method you used for the original order.

If inspection reveals a reduction in value caused by handling beyond what is necessary, we may adjust the refund accordingly (as permitted by EU law).

6. Products That Cannot Be Returned

  • Custom-made items

  • Items with significant wear or user-caused damage

  • Hygiene products if opened or used

  • Digital downloads

7. Exchanges

We currently do not offer direct exchanges. You may return the item and place a new order.